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BookMyVenue

Get help with BookMyVenue

Check the manuals or email us. A person replies the same day, usually within a couple of hours.

Contact usFind it in the manuals

Start here

Search the manuals

Setup, bookings, money, notifications, hardware and reports.

Browse the help centre

Check the FAQ and troubleshooting

Short answers and fixes for common problems.

Read the FAQOpen troubleshooting

Email us

Write to hello@bookmyvenue.com.au or use the contact form. We reply the same day, usually within a couple of hours. No published phone number or live chat. Support is in Australia.

Go to the contact form

Browse the manuals

Getting started

Setup and your website booking button.

Taking bookings

The diary, till and customer view.

Payments & money

Payments, receipts, cash-up and reports.

Notifications

Your confirmations, reminders, emails and texts.

When something's not working

Common problems and short answers.

Everything else

Staff, rosters, settings, tablets and printers.

Common questions

Report a problem

Include:

  • What you did, what happened and the exact error.
  • The booking reference, if a specific booking is involved.
  • The page, device and browser.
  • A screenshot, if you can get one.
  • The date and time it happened.

Still stuck?

Tell us what's happening. We reply the same day, usually within a couple of hours.

Contact us