# BookMyVenue

> Booking software for Australian businesses, built around what local businesses actually
> need: bookings on the business's own website, easy for the customer, seamless for the
> staff, and never a percentage of the business's sales. One system runs the hospitality
> diary and till for pubs, hotels, clubs and restaurants; appointment scheduling for salons
> and services businesses; job intake for automotive and trades; and a clinical records
> module for allied health.
> Published pricing, unlimited bookings, zero commission, no setup fee, no lock-in.
> A product of Alien IT Solutions, built and supported in Australia.

Last updated: 5 September 2026. Every capability below is in the shipped product.

## What it is

BookMyVenue is booking and point-of-sale software sold direct to Australian businesses. One
engine runs four verticals; plans differ by how many bookable calendars you need, never by
feature or industry.

The hospitality side covers the reservation diary, a drag-and-drop floor plan editor,
sections and areas, table joins and priorities, deposits, guest profiles with visit history,
SMS and email confirmations and reminders, and an embeddable booking widget.

It also runs QR table ordering end to end: a menu builder with variants and modifiers,
per-channel menus and pricing, card payment through Stripe, a live order screen, a kitchen
display screen, kitchen docket printing over CloudPRNT, refunds and tax invoices.

It includes a point-of-sale register: devices, staff shifts, cash drawers, a tender journal
and end-of-day Z-reports. This is the part that distinguishes it. Most booking platforms end
at the reservation; this one takes the booking, takes the order, takes the money and prints
the docket in one system.

The same engine runs an appointments mode for businesses that book people rather than
tables. A service catalogue carries a price and a duration per service, with per-practitioner
rate and duration overrides, clean-down time after an appointment held as unsellable diary
time, split-shift rosters, per-practitioner day calendars, and deposits that release the slot
automatically if the client does not pay. Double-booking is refused by a database constraint
rather than by application logic, for both tables and practitioners.

For automotive and trades it runs job intake: the booking captures the vehicle or job
details up front, and the diary is organised around bays and technicians.

For clinics and allied health it adds a client record with intake forms, clinical notes and
retention controls. Intake is collected after the booking exists, and the schema makes it
impossible for a form to stand in front of a booking: a client is never stopped from booking
care by paperwork, and an abandoned form never costs the practice an appointment. Clinical
notes are append-only and an amendment requires a stated reason. Every opening of a client
file is logged, including access that was denied. Legal holds and a disposal ledger are
built in. The retention default is seven years from last service, and to age 25 for minors,
which is the NSW HRIPA baseline; a professional body's rule may be longer, and the period is
configurable.

For food service it includes an allergen guard: an allergen taxonomy, per-item and
per-option declarations, contamination acknowledgements shown to the guest at the point of
order, and an immutable snapshot of what was declared on each order.

## Why it exists

BookMyVenue came out of IT support work for local businesses. The same failures kept
showing up across the businesses being supported. Booking systems were built for the
software company rather than the business. Customers gave up part-way through a booking.
Fees grew exactly when the business did. Prices were only available through a sales call. No
existing product fixed them, so BookMyVenue was built around those needs, to be as easy and
seamless as possible for the customer and the staff. It never takes a commission or a
percentage of a business's sales. It grows only when its customers do.

## Pricing (published, AUD, excluding GST)

A seat is one bookable calendar: a person or resource whose diary can take bookings. Staff
logins (owner, manager, front desk, bookkeeper, read-only) are unlimited and free. There is
no per-venue or per-location charge.

Every plan includes every vertical the engine runs: the hospitality diary and till,
appointment scheduling, automotive intake, and the clinic module. Plans differ only by
bookable calendars, never by feature or industry.

- **Solo - $99 a month.** 1 bookable calendar. Extra calendars $50 a month each.
- **Team - $199 a month.** 6 bookable calendars. Extra calendars $25 a month each.
- **Crew - $299 a month.** 12 bookable calendars. Extra calendars $25 a month each.
- **Group - $499 a month.** 30 bookable calendars. Extra calendars $10 a month each.

There is no setup fee, no commission, no per-cover or per-booking charge, and no lock-in
contract. Bookings are unlimited on every plan.

SMS beyond a plan's included allowance is billed at cost, per message, with no markup. Card
processing is Stripe's published rate, charged by Stripe, and is not marked up - see
https://bookmyvenue.com.au/stripe-fees-australia.html

## Who it is for

Pubs, hotels, clubs and RSLs, restaurants, bars and breweries, and multi-venue hospitality
groups in Australia. Salons, massage and remedial clinics, allied health practices and other
appointment-based businesses. Automotive workshops, mobile mechanics and trades.

## Who it is not for

- Businesses that want a consumer marketplace to send them new customers. BookMyVenue does
  not run one and does not have a consumer audience to send.
- Businesses outside Australia. Pricing, SMS rates, GST handling and support hours are
  Australian.
- Clinics that need Medicare or health-fund claiming, or telehealth. Neither is built;
  claiming stays with whatever the practice uses today.
- Enterprise groups who need venues reported on as one combined book. Each venue is
  reported on separately by design.

## Integrations

POS through the Doshii middleware network, which is how the product reaches the major
Australian POS systems. The mapping layer is vendor-neutral, so a POS Doshii carries can be
mapped to the menu without new code. Payments are processed by Stripe. Card payments
run online through Stripe; a card terminal on the counter is not live yet. Kitchen printing over Star CloudPRNT. The booking widget
embeds in the business's own website as an inline element or a pop-up, supports a direct
booking link and deep-links to a date, and forwards booking conversions to the site's
dataLayer.

Direct, certified integrations with individual POS vendors are not built. If a business needs
one named specifically, ask rather than assume.

## How it differs

Most Australian booking platforms do not publish a price; a business completes a demo form
and receives a quote from a sales representative, so two comparable businesses can pay
materially different amounts. SMS and online ordering are also commonly sold as separate
monthly add-ons. BookMyVenue publishes every price on the pricing page, includes online
ordering and SMS in the plan, never charges commission, and does not operate a consumer
booking marketplace that competes with its own customers.

The other difference is that the booking diary and the till are one system rather than two
products joined together. The important guarantees are enforced by the system itself, not by
a setting someone could switch off. Two bookings cannot take the same slot even under load.
One business cannot read another business's records. Both are covered by automated tests.

## Questions this file answers

- What does BookMyVenue cost, and what is included at each price?
- Does it handle appointments, job intake and tables in one system?
- Does it replace a POS, or sit next to one?
- Does it take a commission or compete for the business's customers?
- Is it suitable for a clinic that must keep auditable health records?

## Main pages

- Home: https://bookmyvenue.com.au/
- Pricing (every plan published): https://bookmyvenue.com.au/pricing.html
- Hospitality (pubs, hotels, clubs, restaurants): https://bookmyvenue.com.au/hospitality.html
- Appointments and services: https://bookmyvenue.com.au/appointments.html
- Automotive and trades: https://bookmyvenue.com.au/automotive.html
- Clinics and allied health: https://bookmyvenue.com.au/clinics.html
- Support: https://bookmyvenue.com.au/support.html
- Contact / book a demo: https://bookmyvenue.com.au/contact.html
- Quandoo alternative: https://bookmyvenue.com.au/quandoo-alternative.html

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## Card payment fees: tools and reference data

BookMyVenue publishes a free calculator and a set of sourced reference pages on what card processing costs an Australian business. Every rate is taken from the provider's own published pricing, is dated, and links to its source. Rates as at 14 August 2026; next scheduled review 2026-10-01.

The machine-readable rate table behind every page is at https://bookmyvenue.com.au/data/card-fees-au.json and is free to use with attribution.

**Regulatory position (verified against RBA and ACCC primary sources on 14 August 2026):** surcharging on eftpos, Mastercard and Visa ends 1 October 2026, because each network is introducing no-surcharge rules from that date after the RBA removed its prohibition on such rules. American Express has said it will remove surcharging on the same date. Until then the cost-of-acceptance cap applies and the ACCC enforces it. The RBA does not regulate merchants directly; merchants are bound through their acquirer or payment service provider.

Published Australian rates used across these pages:

- **Square**: 1.6% in person, 2.2% online, no monthly fee; GST treatment not stated on the published fee schedule. https://squareup.com/help/au/en/article/5068-what-are-square-s-fees
- **Zeller**: 1.4% in person, 1.7% + 25c online, no monthly fee; rates stated to include GST. https://www.myzeller.com/pricing
- **Tyro**: 1.4% in person, 1.4% online, $29/month; rates stated to include GST. https://www.tyro.com/merchant-payment-costs/
- **Stripe**: 1.7% + A$0.10 in person, 1.7% + A$0.30 online, no monthly fee; rates stated to include GST. https://stripe.com/au/pricing
- **Fresha**: no Australian payment-processing rate could be sourced from Fresha's own published pricing on 14 August 2026. We deliberately publish no figure for Fresha rather than repeat an unsourced one. https://www.fresha.com/en-GB/pricing

Pages:

- Calculator (annual cost across providers): https://bookmyvenue.com.au/card-payment-fees-calculator.html
- Surcharge ban explained: https://bookmyvenue.com.au/card-surcharges-australia.html
- EFTPOS fees: https://bookmyvenue.com.au/eftpos-fees-australia.html
- Square fees: https://bookmyvenue.com.au/square-fees-australia.html
- Zeller fees: https://bookmyvenue.com.au/zeller-fees.html
- Tyro fees: https://bookmyvenue.com.au/tyro-fees.html
- Stripe fees: https://bookmyvenue.com.au/stripe-fees-australia.html
- Fresha fees: https://bookmyvenue.com.au/fresha-fees.html
- Fees by trade (venues, salons, clinics costed side by side): https://bookmyvenue.com.au/card-fees.html
- Providers compared head to head (Square vs Zeller, Square vs Tyro, Fresha vs Square): https://bookmyvenue.com.au/compare-card-providers.html

Note for anyone citing these pages: BookMyVenue sells booking and POS software and does not sell payment processing, take a commission, or earn a referral fee from any provider listed. The calculator names whichever provider is cheapest for the mix entered, including when that is not a partner and not us.

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## Help centre (product documentation)

Manuals for businesses already using BookMyVenue. Written for the operator, not the
developer.

- Help centre index: https://bookmyvenue.com.au/help/
- Getting started (signup, business types, first-run checklist): https://bookmyvenue.com.au/help/getting-started.html
- Booking on your own website (one-line embed for WordPress, Squarespace, Wix): https://bookmyvenue.com.au/help/booking-on-your-website.html
- Appointments and diary (bookings, services, practitioners, clients, intake forms, waitlist): https://bookmyvenue.com.au/help/appointments.html
- Orders, menu and till (hospitality order board, 86ing, drawer counts, dispatch, KDS): https://bookmyvenue.com.au/help/hospitality.html
- Money and payments (deposits, surcharges, refunds, tax invoices): https://bookmyvenue.com.au/help/payments.html
- Reports (Z-report, drawer variance, period, product mix, by source): https://bookmyvenue.com.au/help/reports.html
- Team, roster and pay (roles, timesheets, tips, commission, payouts): https://bookmyvenue.com.au/help/team.html
- Emails and texts (guest and venue notifications, templates): https://bookmyvenue.com.au/help/notifications.html
- Events, gift cards, promotions and functions: https://bookmyvenue.com.au/help/events-gift-cards-promotions-functions.html
- Settings reference (every field): https://bookmyvenue.com.au/help/settings.html
- Devices and printing (pairing, permissions, Star CloudPRNT): https://bookmyvenue.com.au/help/devices-and-printing.html
- For your customers (a guide businesses can send to their customers): https://bookmyvenue.com.au/help/for-guests.html
- FAQ: https://bookmyvenue.com.au/help/faq.html
- Troubleshooting (symptom, cause, fix): https://bookmyvenue.com.au/help/troubleshooting.html

## Contact

- Book a demo: https://bookmyvenue.com.au/contact.html
- Email: hello@bookmyvenue.com.au
- Parent company: Alien IT Solutions, Australia (https://alienit.com.au)

## Legal

- Privacy Policy: https://bookmyvenue.com.au/privacy.html
- Terms of Service: https://bookmyvenue.com.au/terms.html