Manuals, in plain English
BookMyVenue help centre
Everything from your first booking to your end-of-day Z-report. Written for the person actually running the venue, not for a developer. If a page here is wrong or unclear, tell us — that is a bug too.
Start here
All help articles
Getting started
From signing up to taking your first real booking, and putting booking on your own website.
Running your venue
The day-to-day: the diary, the order board, your team, and what your guests are told.
- Appointments & diaryRun the diary: bookings and statuses, services, practitioners, clients, intake forms, waitlist, calendar feeds and importing from Fresha.
- Orders, menu & tillHospitality in BookMyVenue: the order board, menu and 86ing, floor plan, till and drawer counts, dispatch and the kitchen display.
- Team, roster & payAdd staff and set roles, build a roster, run timesheets, and set tip policies, commission plans and payouts.
- Emails & textsGuest confirmations, reminders and order texts, plus venue notifications — including the two switches and the landline limit that stop texts silently.
- Events, gift cards & functionsSell ticketed events with door check-in, gift cards, promo codes, and quote-and-accept functions for private bookings.
Money
Deposits, payments, refunds, and the numbers at the end of the day.
Reference
Look up one specific setting, a piece of hardware, or something to send a customer.
- Settings referenceEvery BookMyVenue setting explained: venue details, public address, timezone and business day, tax details, booking policy, closures and calendar links.
- Devices & printingPair kitchen displays, registers and handhelds, set device permissions, and run Star CloudPRNT docket printers.
- For your customersA guide you can send to your customers: making a booking, changing or cancelling it, their account, gift cards, tickets and waitlists.
Support
The questions venues actually ask, and what to do when something is not working.
Still stuck?
Email us with your venue name, what you were doing and what happened instead. A screenshot helps. We will never ask you for a password.