BookMyVenue Terms of Service

Last updated 5 September 2026 · Version 1

1. About these terms

BookMyVenue is run by Angus Lewington, a sole trader, ABN 32 385 519 280 (we, us, our), in New South Wales, Australia.

BookMyVenue is a booking platform. Businesses use it to take bookings, orders and payments, to run a diary, floor plan, till and roster, and to keep records. Customers use it to book with those businesses, on the business's own website, on the platform at app.bookmyvenue.com.au, or through the widget a business embeds.

These terms have four parts. Part A applies to everyone. Part B applies to businesses that hold an account. Part C applies to customers who book, order or hold a customer account. Part D applies to everyone.

A business accepts these terms by opening an account or using the platform. A customer accepts them by making a booking or order, or by opening a customer account.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, or any other law that cannot be excluded by agreement.

Part A: everyone

2. Using the platform

You must be 18 or older to open a business account. A customer under 18 books through a parent or guardian, and a clinic records who agreed on whose behalf.
Give accurate information and keep it current.
Keep your sign-in details, one-time codes and paired devices secure, and tell us straight away if you think someone else has used them.
Do not use the platform to break the law, to send spam, or to harass anyone.
Do not try to reach another business's records, probe or overload the platform, or bypass a security control.
Do not copy, resell, scrape or reverse engineer the platform, and do not remove or alter any notice on it.

3. Privacy

Our Privacy Policy explains what we collect, why, who we share it with, where it is held and how long we keep it. It forms part of these terms. A business that collects its customers’ information through the platform is responsible for that information under privacy law; we hold and process it for the business under the Privacy Policy.

Part B: businesses

4. Your account and your team

The person who opens the account confirms they have authority to bind the business to these terms.
You can add as many team logins as you like, in four roles: owner, manager, staff and read-only. Roles are set per venue.
You are responsible for what your team does on the platform, and for removing a login when someone leaves.
Your plan counts bookable calendars (a person or resource whose diary can take bookings), never logins.

5. Plans, fees and billing

Every plan and every price is published on our pricing page. Prices are in Australian dollars and exclude GST. Your invoice itemises GST.

Plans differ by the number of bookable calendars, never by features. Extra calendars beyond your plan cost the published rate per calendar per month.
There is no commission on any booking from any source, no per-booking or per-cover fee, no setup fee and no lock-in.
Three costs can change your bill, and each is published: extra calendars, text messages beyond your plan's monthly allowance (billed at what they cost us, with no markup), and Stripe's published card-processing rate on payments your customers make, passed through without markup.
We bill monthly and issue a tax invoice. Pay by the due date shown on the invoice.
If an invoice is unpaid after we have reminded you, we may suspend your account until it is paid. Suspension does not delete your data.
If we change a plan's price or what it includes, we will email the account owner at least 30 days before the change takes effect. If you stay continuously subscribed to a plan that is later closed to new sales, you keep its price and terms.

6. Term, cancellation and ending

Your subscription runs month to month.
You can cancel at any time by emailing us. You keep access until the end of the period you have paid for. We do not refund part months unless the law requires it.
We may suspend or end your account if you breach these terms and, where the breach can be fixed, you have not fixed it within 14 days of our notice. For a serious breach (unlawful use, a security threat to the platform or other businesses, or non-payment after notice) we may suspend immediately and tell you why.
If we ever retire the platform, we will give account holders at least 60 days' notice and time to export.
Export your data before your access ends. After that, the Privacy Policy sets out what we keep, what we delete on request, and what the clinic retention rules and legal holds require us to keep.

7. Your data and your customers' data

You own the data you and your customers put into the platform: bookings, clients, orders, notes, menus, rosters and reports. You give us a licence to host, process, back up and display it, only so far as running, securing and improving the service requires.

Your client list and your reports export to CSV whenever you want. There is no exit fee.

You are responsible for:

having the right to enter or import the information you load, including any client list you bring from another system;
giving your customers the privacy notices, and obtaining the consents, that the law requires of your business;
if you are a clinic, your own obligations under the Privacy Act 1988 (Cth) and, in New South Wales, the Health Records and Information Privacy Act 2002. The records module enforces the record-keeping mechanics those laws expect (append-only notes, role-walled access with every refusal logged, statutory retention with a disposal ledger, versioned consent), but software alone cannot make a practice compliant, and we do not claim it does;
the accuracy of what your team records.

You accept that the platform will refuse a disposal the clinic retention rules forbid, that clinical notes can be amended but never edited or deleted, that money movements are recorded in an append-only journal, and that a legal hold keeps records in place whatever the calendar says.

8. Payments through Stripe

To take deposits, prepayments or other card payments, you connect a Stripe account from Settings. Stripe runs its own onboarding and identity checks on its own pages. We never see or store your bank details or identity documents.
Stripe's terms, including the Stripe Connected Account Agreement, apply to you as the business taking the payment. Card payments for your bookings are processed by Stripe under the Stripe account connected to your venue. Until Stripe's onboarding for your venue is complete, your venue cannot take card payments through the platform.
Card fees are Stripe's published rate, passed through without markup. You can see the rate on our Stripe fees page.
You set your own deposit, cancellation and no-show policy, and the platform shows it to the customer before they pay. A deposit is prepayment, charged immediately. The platform does not place card holds.
Refunds are Owner and Manager actions. When you decline a booking request or reject an order that was paid, the platform refunds it automatically and records the refund against the booking or order.
You are responsible for your refund policy, for honouring the Australian Consumer Law with your customers, and for any chargeback or dispute a customer raises with their bank about your booking.
Any surcharge you set is shown to the customer before they pay and on the receipt. That disclosure is not optional.
For the till to print a valid tax invoice, your ABN and legal name must be in Settings. Without them, it prints a receipt.

9. Messages sent under your name

Confirmations, reminders, changes, cancellations, order updates and intake links go to your customers under your venue's name, using the templates you choose and the wording you set.
These are messages about something the customer did. They are not marketing. The platform does not send marketing messages today, and you must not use the templates to market. If a marketing feature is ever added, it will only send to customers whose consent is recorded, and you will be responsible for complying with the Spam Act 2003 (Cth).
Each plan includes a monthly text allowance. Texts beyond it are billed at cost.
Texts to your venue about new bookings need a mobile number in Settings. A text that cannot be delivered is recorded as skipped with the reason and is never marked as sent.
You can switch any message type off for your venue.

10. Gift cards, events, functions and tickets

Gift cards, tickets and function bookings sold through the platform are sold by you, not by us. You are the issuer, and the Australian Consumer Law applies to you as the seller.
A gift card sold through the platform expires no earlier than three years after it is issued. The platform enforces that floor and does not add post-purchase fees. You must honour a card until it expires.
Function quotes you send are your offer to your customer. When the customer accepts, the booking is between you and them.

11. Your website and the booking widget

You may put the booking widget or a booking link on websites you control. The widget loads from our platform, so your customers' booking details come to the platform, not to your web host.
Your website's own privacy notice should tell visitors that bookings are handled by BookMyVenue and link to our Privacy Policy.
Do not alter the widget code or use it to collect anything other than bookings.

12. The service and support

The help centre describes what the platform does. We keep improving it and may change how a feature works. If we remove a feature you use, we will tell you first. We publish what the platform does not do yet, so you can plan around it.

We aim to keep the platform available at all times, but we do not promise uninterrupted access. Where we can, we schedule maintenance outside busy trading hours and tell you in advance.
Support is by email at [email protected]. A person reads it, and we reply the same day, usually within a couple of hours. There is no phone line, chat or ticket portal.
We take a full backup of the database before every change to its structure. Backups are for restoring the platform, not a substitute for your own exports.

13. Intellectual property

We own the platform, its code, design and documentation. These terms give you a right to use it while your account is open; they do not transfer any ownership.
You own your content and data, as section 7 says.
If you send us feedback or suggestions, we may use them without owing you anything.

Part C: customers

14. Booking with a business

When you book, order or pay through the platform, your contract for the meal, service, appointment or event is with the business, not with us. We provide the platform the business uses.
The business sets its own booking, deposit, cancellation and no-show policy. Where a booking needs a deposit or prepayment, the platform shows the terms before you confirm.
If something goes wrong with a booking, contact the business first. If you cannot resolve it, email us and we will help where we can.
Your rights under the Australian Consumer Law against the business are not affected by these terms.

15. Deposits and prepayments

A deposit or prepayment is charged immediately, through Stripe's hosted checkout page. It is not a hold on your card.
The slot is held for you while you pay. If you do not complete payment, the slot is released.
A business may ask for a card guarantee instead of a deposit. Your card is saved on Stripe's page, nothing is charged at booking, and the business may charge its published no-show fee if you do not turn up. The fee and the policy are shown before you confirm.
Your card number is entered on Stripe's page and never reaches our systems. If you choose to save a card in a customer account, we keep only the card brand, the last four digits, the expiry and a Stripe reference.
Refunds follow the business's policy. If the business declines your request or rejects your order after you have paid, the platform refunds you automatically.
Any surcharge is shown before you pay and on your receipt.

16. Your account and your bookings

A customer account is optional. You can always book as a guest.
There is no password. You sign in with a one-time code we text to your mobile. Keep your phone secure; a signed-in session lasts 90 days on that device.
You can move your own appointment within the business's notice rules, up to three times, and your deposit and intake travel with it because it stays the same booking.
Joining a waitlist means the platform tells you when a matching slot frees up. It never books it for you.
To cancel, use the link in your confirmation, your account, or contact the business. The business's cancellation policy applies.

17. Messages you receive

You will receive confirmations, reminders and updates about bookings and orders you make, by email and text, sent under the business’s name. You will not receive marketing unless you ticked the marketing box, and today the platform sends none. To stop messages, tell the business or email us; replying to a text does not change your settings. See the Privacy Policy for the providers that deliver these messages.

Part D: general

18. Liability

The Australian Consumer Law gives you guarantees that cannot be excluded, including that our services will be provided with due care and skill and be fit for their purpose. Where the law lets us limit our liability for failing to meet a guarantee about services, our liability is limited to supplying the services again, or paying the cost of having them supplied again.

To the extent the law allows:

We are not liable for indirect or consequential loss, including lost profit, lost bookings or loss of business.
Our total liability to a business for all claims in any 12-month period is limited to the fees that business paid us in the 12 months before the event that gave rise to the claim.
We are not liable for the acts or omissions of a business, a customer, Stripe or another service provider, or for an outage caused by something outside our reasonable control.

A business must compensate us for loss we suffer because it broke the law, breached its privacy obligations to its customers, or loaded information it had no right to load.

19. Changes to these terms

We may update these terms. For a change that affects businesses materially, we will email the account owner at least 30 days before it takes effect; if you do not agree, cancel before that date. For customers, the current terms are published here with the date and version at the top, and apply to bookings made after that date.

20. General

These terms are governed by the law of New South Wales, Australia, and the courts of New South Wales.
If any part of these terms is unenforceable, the rest still applies.
If we do not act on a breach, we do not waive our right to act on it later.
You may not assign your account to someone else without our written consent. We may assign these terms if the business behind BookMyVenue is sold, and we will tell you.
These terms, the Privacy Policy and the pricing page are the whole agreement between us about the platform.
We send notices to the email address on your account. You send notices to the address below.

21. Contact

Angus Lewington, sole trader, ABN 32 385 519 280. Legal notices: [email protected]. Support: [email protected]. See also our Privacy Policy.