Do my customers need an account to book?

No. They book with their details. If they want to see past bookings or rebook, they sign in with their email or mobile and a one-time code. There is no password to forget.

Can I get my customer list out?

Yes. Clients and reports export to CSV whenever you like, or the whole venue in one click. There is no lock-in and no exit fee.

Can I import from Fresha or a spreadsheet?

Yes. You import clients and bookings from a spreadsheet or a Fresha export. A dry run shows the result before anything changes, so you check it first.

Can I send a marketing email from BookMyVenue?

No. We record each guest's marketing answer when they book, and we don't run campaigns or newsletters. Export your client list and use the email tool you already have.

What is on the money exceptions report?

Anything in the night's settlement that doesn't match what the till recorded. You resolve each line by hand.

Customers & reports

One record follows the customer. Reports that add up.

Every booking adds to the customer's record, and every report reads from the same bookings and the same till. You see who comes back, where they found you and what the night took.

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You know who is coming back

Each booking lands on the customer's record, next to their history and your notes.

You see where bookings come from

Every booking records the channel it came from, and the source report shows which channels bring guests in.

Your list leaves with you

Clients and reports export to CSV whenever you like. There is no exit fee.

How the record builds

One customer, one record

Customer books
Record updated
Reminder sent
Visit and notes
Reports at close
Customer rebooks

What you get

Customers sign in with a one-time code: They see past bookings, rebook and manage any booking themselves, so fewer calls reach your front desk.
How we do it
Sign-in is an email address or mobile number plus a one-time code. One customer account works at every venue on BookMyVenue.
Staff find a customer by name or phone: History and notes come up while the customer is still on the line.
How we do it
Phone numbers are stored in one format, so a search finds the person however the number was typed.
Guests answer the marketing question when they book: The booking holds their answer, so you know who agreed before you send them anything.
Bring your list across: Import clients and bookings from a spreadsheet or a Fresha export.
How we do it
A dry run shows what will land before anything changes.
Export everything to CSV: Clients and reports whenever you like, or the whole venue in one click. Your data stays yours.
Reports that match the till: Period totals, booking source and attribution, product mix, the Z-report and money exceptions.
How we do it
The Z-report at close waits until two independent checks of the night agree. Anything in the night's settlement that doesn't match lands on the money exceptions report for you to resolve.
You know when a message failed: You know when a customer's SMS failed instead of assuming it arrived. The diary says so.
How we do it
Each failed message is stored with its reason. Landline numbers are refused for SMS.
Replies arrive and STOP is honoured: Guest replies to your SMS are received and stored, and a STOP reply opts the guest out.

What we don't promise here

Campaigns, bulk email and newsletters
We don't send them. We send confirmations, reminders and the follow-ups you switch on.
One guest list across a group's venues
Each venue keeps its own guest list. Ask us how that works for your group.

Customer accounts, client records, imports, exports and reports come with every plan. No commission and no per-booking fee. See pricing.

Customer and report questions

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See your own customers in it

Bring a spreadsheet of clients. We'll run the import dry run with you and show you the reports on your own bookings.

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